Exclusive support forum/wiki for members of Developer Club
Have you considered having a support forum/wiki dedicated solely to members of your ‘developer club’? This could be a nice added-value and may spur more people to invest in the subscription.
I envision the develop support forum to include more/in-depth documentation on topics like:
- hooks & filters in Canvas
- best practice development of child themes
- tips/tricks for developing client projects on WooThemes
- creating custom page templates to work with Listings’ Content Builder
- tips/tricks with the WooFramework
- etc.
I would imagine that such a forum/wiki would be popular with developers because it would contain exclusively developer-focused resources and would therefore be easier to search. It might also provide a platform for developer-to-developer communication and idea exchange.
Perhaps a review of the existing support forum requests would reveal a pattern or percentage of developer requests vs. user requests and that could help you determine if an exclusive developer forum would be a good use of resources/time.
Thanks for your continued pursuit of excellence!
rob
shared this idea
AdminRyan Ray
(Admin, WooThemes)
responded
We are looking at ways to increase our support materials and resources. I think it would need to be accessible by every member of WooThemes, subscriber or not.
We’re always open for ways to add value to these subscriptions though, it’s a tough place to do so. :)
1 comment
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Anonymous
commented
It's now August 27, 2012 -- over a year ago from Ryan Ray post last year -- and it seems Woothemes has decided to go with UserVoice Knowledgebase whichis a private support ticket system. What happen to keeping support materials and resources open to every member of Woothemes, subscriber or not?
