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Subscriptions - Add ability to retry failed credit card subscription rebills like Stripe already does...

I use the Stripe Payment Gateway for subscriptions and love the fact that Stripe attempts to rebill a customer up to 4 times before cancelling their subscription.

Stripe Screenshot: http://www.screencast.com/t/Gi72ROXRQjm

This feature dramatically improves our bottom line - saving customers that are very expensive to acquire and generating tons of revenue that would have been lost.

Sometime people's cards just get full - like around the holidays. When given a few days, often the charge will go through successfully.

Would REALLY love to see this feature integrated either into the Subscriptions or Stripe extension. :-)

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    Jennifer BaritchiJennifer Baritchi shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    32 comments

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      • AdamAdam commented  ·   ·  Flag as inappropriate

        Any update on when this and v2.1 may be releasing? It's a ton of manual work to keep up with missed/failed payments and getting exponentially more difficult to manage as we increase subscribers. Thanks!

      • JasonJason commented  ·   ·  Flag as inappropriate

        This is a HUGE Miss. Also the fact that I get no notifications when the payment fails. I just found out my subscriptions haven't charged for 3 months!!!!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Awesome, glad you guys plan to add this. STRIPE makes it easy and other plugins are doing it. Cheers

      • Brent ShepherdBrent Shepherd commented  ·   ·  Flag as inappropriate

        > Looks like this didn't make 2.0 Is there a plan to put it in the next version?

        Hi Doug, yes absolutely. It's now officially planned for version 2.1: https://docs.woothemes.com/document/subscriptions/feature-roadmap/ :)

        > In the meantime, is there a way to manually retry failed transactions?

        Yes there is. Version 2.0 includes a manual retry option for admins now. Use the "Process Renewal" action from the Edit Subscription page: https://docs.woothemes.com/document/subscriptions/add-or-modify-a-subscription/#section-12 (the subscription needs to be active so you will most likely need to reactivate it first)

      • Anonymous commented  ·   ·  Flag as inappropriate

        Just adding my vote for dunning. Only now realised there is no auto or manual retry for billing option!

        Having the customer do anything other than reply to my email/phone-call saying "yes I still want to be a subscriber" is to much effort for them.

      • Doug MurphyDoug Murphy commented  ·   ·  Flag as inappropriate

        Looks like this didn't make 2.0 Is there a plan to put it in the next version? In the meantime, is there a way to manually retry failed transactions?

      • Ken JohnsonKen Johnson commented  ·   ·  Flag as inappropriate

        If anyone is still looking for a solution, get in touch with us at Churn Buster (www.churnbuster.io).

        Our team is dedicated to recovering the highest percentage of failed payments possible.

      • Michael BroukhimMichael Broukhim commented  ·   ·  Flag as inappropriate

        Can we get more insight and more accurate plans for subscriptions and this planned feature? Its unclear whether 2.0 is officially released at this point (roadmap says "will be released Oct. 5") and whether 2.1 is in the works / this feature will be part of it.

      • AdamAdam commented  ·   ·  Flag as inappropriate

        Is there a workaround we can use in the meantime??

        When we used Stripe exclusively we would run delinquents once every couple days and would recoup almost 50%. Now we are getting 0%. Need help and fast!

      • OksanaOksana commented  ·   ·  Flag as inappropriate

        Hi Brent.

        Just wanted to check in on the status of Version 2.0.

        Thanks in advance for the update

      • Brent ShepherdBrent Shepherd commented  ·   ·  Flag as inappropriate

        Hi folks,

        We will add both an automatic retry system and a way for administrators/store managers to click a button to process a renewal (for payment gateways that support it, like Stripe) in version 2.1 of Subscriptions.

        I can not provide ETA on 2.1 as we are still working on version 2.0. I'm sorry for the delay but please know we're working as hard and fast as possible on adding these features.

        Brent

      • JesperJesper commented  ·   ·  Flag as inappropriate

        This functionality is crucial for me as well. Had so much trouble with errors at the payment provider gives me losses, because i do not know how/cannot resubmit for payment.

      • Dan BaritchiDan Baritchi commented  ·   ·  Flag as inappropriate

        Hey Brent! Could you give us an update on this? :-)

        The roadmap page says Subscriptions 2.0 has been pushed back to 2015 Q1.

        Is there a possibility of adding at least the manual and re-billing options discussed in this thread before then? We spend a lot of time every week processing re-bills the long, hard way, so having a button to "re-process billing for this order" would be SO helpful!

        Automated re-tries will of course also be VERY helpful, really we need both as soon as feasible.

        Thanks!
        Dan

      • Dan BaritchiDan Baritchi commented  ·   ·  Flag as inappropriate

        @Simon, @SKS Yes, for us too it is VERY important to have a "resubmit / retry payment" button in addition to automatically retrying payments as outlined below in this idea.

        @Brent could you give us an update on when we can expect to see these 2 functions added?

        Thanks!

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