Returns, RMA numbers and refunds to allow dealing with items sent back
It would be great to offer some functionality that allows the returning of items online and also offer a piece of mind should something go wrong with the product or be faulty / incorrect.
There's a good example here
The sections here explain a good way of handling Returns.
What does everyone else think?
Our Warranty and Returns extension is available here:
Thanks and regards,
Chief Product Officer at WooThemes
Jeff Tenner commented
this is completely baffling to me....why isn't returning and/or exchanging products a basic and simple function on woo commerce? I'm stunned by this. The very nature of "commerce" is buying and selling items and often in that exchange items have to be returned and/or exchanged. How the hell does anybody who uses woo deal with this most basic function of retailing?
75nineteen Media commented
While this was delayed in release, we hope it was well worth it!
This is a major letdown in WooCommerce, it is a must-have feature if you are a business that is selling lots of products. We ship 100's of products everyday and would like to switch from Volusion, but this lacking feature is keeping us from being able to switch both of our robust sites over to WooCommerce. RMA numbers and an easy way to return products is a MUST! Please add this functionality!
Jan Nerz commented
A Great idea Mark! Me too. This is a nessesary option or simply a plugin that should be developed. Especially if this function would also handle out RMA-Numbers. Also like the missing functionality of setting up customer number and delivery slip number.Thanks for your post.